Cancellation Policy

A non-refundable deposit is required at time of registration (please refer to camp listing for deposit requirements specific to that camp). The remaining balance is due 30 days prior to the camp and will be billed automatically. The credit card information used for your deposit will be billed unless otherwise arranged with Heiden Institute.

 

Camp Cancellation Policy

Should you cancel for any reason, your deposit will not be refunded. Deposits are non-refundable and non-transferable. Exceptions to this policy will not be made for any reason, including weather or personal emergencies and balances cannot be transferred.

Deposit is non-refundable:

31-60 days prior: Cancellation Fee of 65% of original camp price

0-30 days prior: Cancellation Fee of 100% of original camp price

There are no discounts, refunds or exchanges associated with an Athlete skipping or missing any portion of a camp including, without limitation, meals, lectures or rides.

The Heiden Institute reserves the right to cancel a camp class at any time.  In this event, Athlete will be issued a full refund for the camp registration fee.  The Heiden Institute is not responsible for expenses associated with planning the Athlete’s trip including, without limitation, airfare, etc., (collectively “Athlete Expenses”) to attend any camp.

Camps will be conducted based on the schedule posted prior to the camp, but The Heiden Institute reserves the right to modify the camp schedule based on, without limitation, weather and the number or skill level of Athletes in attendance.

All fees will be applied to the camp for which Athlete is registered.  If Athlete has to cancel for any reason, the deposit and applicable cancellation fees will be applied to the camp for which Athlete was registered and cannot be transferred to an alternate camp or any other Service or product offered by The Heiden Institute.

If you are not satisfied with your camp experience, please notify a Heiden Institute coach, physician or camp manager as soon as possible DURING THE CAMP.  The Heiden Institute will make a considerable effort to remedy any issues.  Refunds will not be issued for camps once the camp has commenced.

The Tour Of Utah camp may have specific rules in addition to or different from these rules for applicable camps.